Operational & Technical Training

Developing Dispatchers and Transportation Managers - Critical to Safety and Driver Retention Programs - HUB International

1. Too often transportation supervisors are promoted into their positions with little training other than how to use the computer.
2. Empathy and de-escalation are critical tools for anyone that works with truck drivers on a regular basis.
3. Supervisors need to understand the basics of what their drivers do and where they operate. They must be able to communicate with their employees and give helpful information all the time.

Using DOT Compliance to be a Safer Fleet - HUB International

1. Monitoring CSA and using the PSP to identify issues and provide a competitive advantage. Fleets need to know which drivers are hurting their scores and how to either improve their performance or make changes.
2. Hours of service monitoring and education
3. Using the driver qualification file as a predictive tool. The information collected in a driver qualification file is incredibly telling and is useful when conducting root cause analysis.
4. Improving your maintenance program. Implementing a strong PM program and monitoring the efficacy of the maintenance department is critical to lowering CSA scores as well as reducing maintenance costs and improving service.
5. New entrant driver requirements are about to change and will involve a lot more work on the part of their employers. New CDL drivers will have specific training requirements starting later this year and employers will need to vet training centers and create finishing programs for this critical source of fleet capacity.

Substance Abuse in the Age of Marijuana Legalization and the Opioid Crisis - HUB International

1. CDL drivers have had substance abuse testing for many years. For the first time, positive tests for these drivers are increasing in frequency.
2. Many drivers do not understand that legalization at the state level does not mean that they can use marijuana products on their days off.
3. Opioids are another area of concern as many drivers think that if a medication is prescribed by a doctor, then they can take it while driving.
4. It is critical that all fleets have a good relationship with their substance abuse testing vendor and also have a very strong reasonable suspicion program.

DOT Signs & Symptoms for Supervisors (Drug & Alcohol) - Beacon

Course Information: Signs and symptoms are used to determine if an employee may be under the influence of drugs and/or alcohol that would warrant the employee to be tested. Instruction will provide supervisors with the knowledge of what they need to look for and what to do if someone appears unfit for duty.

Key Topics Covered:

1. Effects of alcohol and drugs in the workplace
2. Role of the supervisor in DOT testing programs
3. Signs, symptoms and behavioral indicators of the DOT-prohibited drugs
4. Prohibited behavior and prescription drug use
5. How to recognize and document poor performance caused by drugs and/or alcohol
6. Observation checklist
7. How to handle employee defense strategies

What to do when:

1. An employee refuses to be tested
2. A supervisor receives hearsay information
3. An employee discovers a suspicious substance
4. An employee who leaves the worksite without authorization after being unfit for duty